Frequently Asked Questions (FAQ)
Product Questions
1. What types of shoes do you offer?
We offer a wide range of shoes including All White Styles, Athletic & Sneakers, Basketball Shoes, Black & White, Boat shoes, Canvas, Cap Toe, Casual Shoes, Classic Running, Comfort, Court Sneakers, Cross Training Shoes, Dress Shoes, Flip Flops, Loafers, Mid & High Tops, New Arrivals, and Outdoor Sandals.
2. Are your shoes suitable for sports activities?
Yes, we offer a variety of athletic and sneaker options that are perfect for sports activities, including basketball shoes, cross-training shoes, and classic running shoes.
3. Do you have shoes for formal occasions?
Absolutely! We have a selection of dress shoes and loafers that are perfect for formal events and business settings.
Shipping and Delivery
1. What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and delivers within 10-15 business days, and Free Shipping via EMS for orders over $50, which delivers within 15-25 business days.
2. How long does it take to process my order?
Orders are typically processed within 1-2 business days after placement.
3. Do you ship internationally?
Yes, we ship worldwide, except for some remote areas in Asia. If you have any questions about delivery to your location, please contact our customer service team at [email protected].
Returns and Exchanges
1. What is your return policy?
You have 15 days from the date of receipt to return or exchange your shoes. Items must be in their original condition and packaging. For more details, visit our Returns & Exchanges page.
2. How do I initiate a return or exchange?
Please contact our customer service team at [email protected] to initiate a return or exchange. They will guide you through the process.
Payment and Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
2. How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the account settings section.
3. What should I do if I have a payment issue?
If you encounter any payment issues, please contact our customer service team at [email protected] for assistance.
Customer Support
1. How can I contact customer support?
You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns.
2. What are your customer support hours?
Our customer support team is available Monday through Friday, 9 AM to 5 PM (PST).